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Offering businesses a NEW IT Services Model that WORKS!

No pain, no hassles, no unpredictable bills

Just the EXCEPTIONAL IT systems, services and support your business needs to thrive

Fixed cost IT Services

Virtual CIO

Regularly aligns IT to YOUR business

IT Services & Systems

Everything required to protect & enable your business

Help Desk

The exceptional, 24/7, USA-based, rapid-response support your business needs

All for a fixed, predetermined monthly fee.

The traditional IT Services model is broken - We Fixed IT

Traditional Model

New LightWire Model

From  techies speaking bits & bytes

Unsure if they understand or are doing what’s right for your business

A virtual CIO leading your IT initiative

vCIO listens to your needs, offers advice/options and aligns IT to best meet your current & future needs

From unresponsive, unreliable support

Frustrates your employees. Slows down your business. Requires your intervention

Professional, rapid-response, 24/7 help desk

Issues addressed fast – on your terms. No business interruptions. No interventions required

From a reactive business model

Misaligned model means they make money off your IT problems – that’s just wrong

Proactive business model

Fixed-price model motivates us to get and keep IT working. We win when your business runs smoothly

From unpredictable, monthly bills

Forced to hold your breath when the invoice arrives. Or cut back on services to protect your budget

A predetermined, fixed monthly fee

Everything you need. No end of month surprises

How it Works

Virtual CIO for your business

All too often, great technicians lack the skills to understand and translate business needs into a solid technology approach. That’s why LightWire assigns a virtual CIO (vCIO) with executive level technical and business skills to work with you.

The vCIO listens to your needs, and in business terms discusses options and costs before gaining alignment on the IT plan and budget.

The vCIO then coordinates with the LightWire tech team and regularly conducts business reviews driven by a management dashboard.

  • Understand your needs
  • Discusses options
  • Aligns on plan, budget
  • Coordinates, directs Tech Team
  • Conducts regular management reviews/re-alignment

Resulting Plan

  • Technology summary
  • Design desk resources
  • Budget planning
  • Business Impact of tech decisions
IT Systems and Services

Based on your needs, LightWire delivers all the essential IT Systems and Services needed to enable and protect your business – no compromises required.

All systems are monitored and tuned to proactively improve performance and prevent problems.

Driven by industry best practices the team regularly prepares a management dashboard and collaborates with your virtual CIO.

  • All the essential systems & services your business needs
  • Constant monitoring; proactively tune & adjust to avoid problems
  • Based on industry best practices, prepare management dashboard & regularly collaborate with virtual CIO

Centralized Services

  • Patch management
  • Anti-spyware management
  • Spam management
  • Server management
  • Secured off-site data backup
  • Desktop optimization
  • Documentation

Network Administration

  • Technology checklist
  • Best practices
  • Centralized service report review
IT Help Desk solution
24/7, USA-based Help Desk. Recognizing that many times Help Desks are actually “Un-Help Desks” – unresponsive and unhelpful, frustrating employees and requiring frequent management intervention, LightWire fixed the model.

With LightWire all support requests receive a rapid-response (typically 3-5 minutes) using the communication channel of your choice (chat, email, phone). Issues are then resolved on your terms – if its urgent, we jump on it immediately. Otherwise, we’ll address it when it’s convenient for you – later in the day, or for projects when we just need access to your computer, at night after you’ve shut down for the day.

Wondering how the LightWire Help Desk model really works? We conduct a survey after each Help Desk Response.  Check out our unfiltered Live Customer Feedback and Happiness Ratings.

Multiple support options

  • Chat
  • Email
  • Telephone
  • Remote & on-site support
  • Problem isolation & resolution
  • “How to” questions
  • Customer portal

Fixed fee

a fundamental business belief:

IT Service models that charge by the hour, creating unpredictable and sometimes outrageous bills, is tough to manage – no one should have to hold their breath when opening up their IT invoice. And working with an IT Services model that makes money when your business has problems is just wrong.

LightWire fixed-fee approach is fundamental to who LightWire is: A fixed, predetermined monthly fee means no billing surprises for you. For us, it places a strong incentive to proactively anticipate areas of need and to quickly resolve any issues that may arise – making sure that small problems don’t become big ones.

We win when you win!

You pay the same whether we are taking healthy precautions or doing major surgeries. By keeping your IT healthy - we BOTH win!

"LightWire’s reliability gives us peace of mind."

“I recommend giving LightWire a call if you are questioning the quality of your current IT support – you will not be disappointed!"

"We rely heavily on LightWire and they continually come through for us!"

"LightWire consistently exhibits exceptional customer service"

"LightWire has reliably supported us so that we can focus on our core business. They are an exceptional partner."

Ready to talk?

If you like what you see so far, just wait until we starting working together. The sooner we get going, the sooner you’ll have the right IT to support your business in the Right Way. No Hassles. No surprises.

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