The traditional IT Services model is broken - We Fixed IT
New LightWire Model
From techies speaking bits & bytes
Unsure if they understand or are doing what’s right for your business
A virtual CIO leading your IT initiative
vCIO listens to your needs, offers advice/options and aligns IT to best meet your current & future needs
From unresponsive, unreliable support
Frustrates your employees. Slows down your business. Requires your intervention
Professional, rapid-response, 24/7 help desk
Issues addressed fast – on your terms. No business interruptions. No interventions required
From a reactive business model
Misaligned model means they make money off your IT problems – that’s just wrong
Proactive business model
Fixed-price model motivates us to get and keep IT working. We win when your business runs smoothly
From unpredictable, monthly bills
Forced to hold your breath when the invoice arrives. Or cut back on services to protect your budget
A predetermined, fixed monthly fee
Everything you need. No end of month surprises
How it Works
All too often, great technicians lack the skills to understand and translate business needs into a solid technology approach. That’s why LightWire assigns a virtual CIO (vCIO) with executive level technical and business skills to work with you.
The vCIO listens to your needs, and in business terms discusses options and costs before gaining alignment on the IT plan and budget.
The vCIO then coordinates with the LightWire tech team and regularly conducts business reviews driven by a management dashboard.
- Understand your needs
- Discusses options
- Aligns on plan, budget
- Coordinates, directs Tech Team
- Conducts regular management reviews/re-alignment
- Technology summary
- Design desk resources
- Budget planning
- Business Impact of tech decisions
Based on your needs, LightWire delivers all the essential IT Systems and Services needed to enable and protect your business – no compromises required.
All systems are monitored and tuned to proactively improve performance and prevent problems.
Driven by industry best practices the team regularly prepares a management dashboard and collaborates with your virtual CIO.
- All the essential systems & services your business needs
- Constant monitoring; proactively tune & adjust to avoid problems
- Based on industry best practices, prepare management dashboard & regularly collaborate with virtual CIO
- Patch management
- Anti-spyware management
- Spam management
- Server management
- Secured off-site data backup
- Desktop optimization
- Technology checklist
- Best practices
- Centralized service report review
Multiple support options
- Remote & on-site support
- Problem isolation & resolution
- “How to” questions
- Customer portal
a fundamental business belief:
IT Service models that charge by the hour, creating unpredictable and sometimes outrageous bills, is tough to manage – no one should have to hold their breath when opening up their IT invoice. And working with an IT Services model that makes money when your business has problems is just wrong.
LightWire fixed-fee approach is fundamental to who LightWire is: A fixed, predetermined monthly fee means no billing surprises for you. For us, it places a strong incentive to proactively anticipate areas of need and to quickly resolve any issues that may arise – making sure that small problems don’t become big ones.
We win when you win!
You pay the same whether we are taking healthy precautions or doing major surgeries. By keeping your IT healthy - we BOTH win!