Founded in 2005, LightWire’s unique IT Services approach is driven by the company’s founder and CEO, Ian Findlay, whose career as a technology consultant, manager, and innovator positioned him to observe how small businesses continually struggle to effectively and efficiently meet the technology needs of their company.
Ian saw that IT, whether delivered through internal resources or traditional IT Managed Services, frequently failed to provide the core set of services and systems required to adequately enable and protect the business, was often unresponsive, and unpredictably priced.
Evolving over the last decade, LightWire mission is to provide small businesses – typically ranging from 10 to 125 employees – a new, no pain, no hassles, no surprises IT service model that overcomes the IT challenges of the past by delivering the exceptional IT systems, services and support each business needs – all for a fixed, predetermined monthly fee.
The fixed-fee approach is fundamental to who LightWire is: Fixed-fee means No Billing Surprises for our clients. As a client you'll have a fixed, predictable monthly cost every month. For us, it places a strong incentive to be proactive, to anticipate areas of need, and to quickly resolve any issues that may arise. Why? Simple – it takes a lot longer to resolve a major problem that has already happened then to proactively address small issues before they become big issues. Since there are no additional fees for fixing problems, we win when your IT is running smoothly. A true win-win.
Headquartered in Watertown, MA, LightWire is conveniently located to support the New England market with a staff that’s experienced in the areas diverse businesses – including tech and life science start-ups.