About Lightwire – A New IT Support Model that Works

The exceptional IT systems, services and support your business needs to thrive...
for a fixed monthly fee

Founded in 2005, LightWire’s unique IT Services approach is driven by the company’s founder and CEO, Ian Findlay, whose career as a technology consultant, manager, and innovator positioned him to observe how small businesses continually struggle to effectively and efficiently meet the technology needs of their company.

Ian saw that IT, whether delivered through internal resources or traditional IT Managed Services, frequently failed to provide the core set of services and systems required to adequately enable and protect the business, was often unresponsive, and unpredictably priced.

Evolving over the last decade, LightWire mission is to provide small businesses – typically ranging from 10 to 125 employees – a new, no pain, no hassles, no surprises IT service model that overcomes the IT challenges of the past by delivering the exceptional IT systems, services and support each business needs – all for a fixed, predetermined monthly fee.

The fixed-fee approach is fundamental to who LightWire is: Fixed-fee means No Billing Surprises for our clients. As a client you'll have a fixed, predictable monthly cost every month. For us, it places a strong incentive to be proactive, to anticipate areas of need, and to quickly resolve any issues that may arise. Why? Simple – it takes a lot longer to resolve a major problem that has already happened then to proactively address small issues before they become big issues. Since there are no additional fees for fixing problems, we win when your IT is running smoothly. A true win-win.

Headquartered in Watertown, MA, LightWire is conveniently located to support the New England market with a staff that’s experienced in the areas diverse businesses – including tech and life science start-ups.

Here's a sample of our team

Ian Findlay, President of Lightwire

Ian Findlay, President

Ian Findlay founded LightWire in 2005 after a career in corporate IT services. Prior to founding LightWire, Ian had a distinguished career in technology consulting firms, Internet startups, and corporate IT. After graduating from Trinity College ...
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Eric Petitpas

Eric Petitpas – LightWire Helpdesk Engineer

Eric Petitpas graduated with a Bachelor of Science in Operations Management, from the University of Massachusetts - Dartmouth in 2007. After graduation, he launched a manufacturing company which produced everything from designer items to patented household ...
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Nick Ranieri - LightWire Network Engineer

Nick Ranieri – LightWire Network Engineer

Nick studied Network Engineering at New England Institute of Technology and spent 4 years working in the field before joining LightWire. Nick's greatest passion at work is helping others, creating relationships, and learning about new technologies ...
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Jason Lemrise - LightWire Helpdesk Engineer

Jason Lemrise – LightWire Helpdesk Engineer

Jason Lemrise graduated from the University of Massachusetts - Dartmouth in 2010 with a B.S. in Physics and a minor in Mathematics. After graduation he started his career at a medical software company where he worked ...
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Santo Mojica

Santo Mojica – LightWire Senior Network Engineer

Santo joined the LightWire team as a Senior Network Engineer with over 15 years’ experience in Information Technology, and a strong expertise in data-driven, long-term strategic planning. Prior to joining LightWire, Santo was an IT Manager ...
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Derek Chang

Derek Chang – LightWire Senior Network Engineer

With years of experience in System/Network Administration and IT Consulting, Derek began his career in college, working for a small IT shop as part of the Northeastern University Co-Op Program. Derek graduated from Northeastern University in 1999 ...
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Jake Murray

Jake Murray – LightWire Senior Support Manager

Jake started his tech career in 1998 and worked his way up from first line tech support to a lead tech position at the business strategy consulting firm Monitor Group. He then moved on to a ...
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