(617) 395-8008

Posts by Ian Findlay

3 Reasons Why 24×7 IT Help Desk Support Should Never Be Optional

How your IT Help Desk responds to issues can be the difference between a minor hiccup and a full- blown business interruption. Unfortunately, IT Help Desks should be there for you with a helping hand, but often they are a major source of frustration and business prevention. To avoid problems, here are three reasons why 24×7 support should never be optional.

Read More

Welcome to the LightWire Blog

Welcome to the LightWire blog, an IT blog for small business owners and management teams looking to understand IT from a business perspective.

It’s a rare business that’s not heavily dependent upon technology – from back-office systems, employee productivity, security, to internal and external communications – everything is driven by technology. As such, although you shouldn’t be expected to code, it’s critical to understand and appreciate key IT issues, so you can make the right choices for our business.

Read More