It’s 10:05 a.m. and one of your team member’s PC has crashed, smack in the middle of a critical project. They’ve called your IT Help Desk (a break-fix provider) but aren’t getting a timely response. Now you, as always, need to intervene. You call the provider, as well. And wait. Your blood pressure spikes. You phone them again. They promise someone will be in touch shortly.Read More
Welcome to the LightWire blog, an IT blog for small business owners and management teams looking to understand IT from a business perspective.
It’s a rare business that’s not heavily dependent upon technology – from back-office systems, employee productivity, security, to internal and external communications – everything is driven by technology. As such, although you shouldn’t be expected to code, it’s critical to understand and appreciate key IT issues, so you can make the right choices for our business.Read More