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3 Reasons Why 24×7 IT Help Desk Support Should Never Be Optional

By Ian Findlay | February 25, 2019

How your IT Help Desk responds to issues can be the difference between a minor hiccup and a full- blown business interruption. Unfortunately, IT Help Desks should be there for you with a helping hand, but often they are a major source of frustration and business prevention. To avoid problems, here are three reasons why 24×7 support should never be optional.

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Seven IT-Relation Resolutions

Seven IT-related Resolutions for your company to seriously consider.

By Ian Findlay | January 14, 2019

New Year’s resolutions – we make them; we forget them. But, to keep your company and employees safe and productive in 2019, here are “Seven IT-related Resolutions” for your company that should be seriously considered.

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5 reasons to use flat-rate IT companies

5 reasons to choose a fixed-fee IT provider for your small business

By Ian Findlay | December 4, 2018

  It’s 10:05 a.m. and one of your team member’s PC has crashed, smack in the middle of a critical project. They’ve called your IT Help Desk (a break-fix provider) but aren’t getting a timely response. Now you, as always, need to intervene. You call the provider, as well. And wait. Your blood pressure spikes. You phone them again. They promise someone will be in touch shortly.

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Welcome to the LightWire Blog

By Ian Findlay | November 30, 2018

Welcome to the LightWire blog, an IT blog for small business owners and management teams looking to understand IT from a business perspective.

It’s a rare business that’s not heavily dependent upon technology – from back-office systems, employee productivity, security, to internal and external communications – everything is driven by technology. As such, although you shouldn’t be expected to code, it’s critical to understand and appreciate key IT issues, so you can make the right choices for our business.

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