How your IT Help Desk responds to issues can be the difference between a minor hiccup and a full- blown business interruption. Unfortunately, IT Help Desks should be there for you with a helping hand, but often they are a major source of frustration and business prevention. To avoid problems, here are three reasons why 24×7 support should never be optional.Read More
New Year’s resolutions – we make them; we forget them. But, to keep your company and employees safe and productive in 2019, here are “Seven IT-related Resolutions” for your company that should be seriously considered.Read More
It’s 10:05 a.m. and one of your team member’s PC has crashed, smack in the middle of a critical project. They’ve called your IT Help Desk (a break-fix provider) but aren’t getting a timely response. Now you, as always, need to intervene. You call the provider, as well. And wait. Your blood pressure spikes. You phone them again. They promise someone will be in touch shortly.Read More
Welcome to the LightWire blog, an IT blog for small business owners and management teams looking to understand IT from a business perspective.
It’s a rare business that’s not heavily dependent upon technology – from back-office systems, employee productivity, security, to internal and external communications – everything is driven by technology. As such, although you shouldn’t be expected to code, it’s critical to understand and appreciate key IT issues, so you can make the right choices for our business.Read More