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Live Customer Feedback

This page provides a live view of data collected from our Customer Satisfaction Survey partner Customer Thermometor

NOTE: The information below is gathered at the close of every support ticket to allow us to gauge, on an ongoing basis, how we are serving our clients.


We’ve worked with Ian Findlay and his group of IT engineers at LightWire for the past 10 years.  We’re a small company which relies heavily on computers, including several staff members who work off-site.

Ian and his crew have guided us through all of our IT issues, helping us operate seamlessly and efficiently with all the various systems involved.

LightWire has executed many equipment upgrades, including our phone systems, with minimal downtime due to efficient planning and preparation.

LightWire’s guidance, expertise and response has been essential to our daily operations!

Amy Mastroianni: Director of Sales and Marketing

Boston TeamWorks

Boston TeamWorks is a multi-tenant non-profit center for whom LightWire provides exceptional IT support and services.  Although we share a common IT infrastructure, each member organization operates independently, which can be challenging for some of our vendor relationships.

However, LightWire consistently exhibits exceptional customer service when addressing both our collective needs as well as our individually nuanced questions.

All of us are small non-profit organizations without specific expertise in technology systems, and LightWire has reliably supported us so that we can focus on our core business.  They are an exceptional partner.

Emily Helm: COO

Renova Partners

Renova Partners is a small company of eight employees whose budget cannot support a full-time IT person. LightWire has provided us with the same level of support we would have if they were located in-house.  They respond quickly to our questions and needs and take a proactive approach to IT.

Many of our employees are technologically challenged and the staff at LightWire seems to have an unlimited amount of patience when troubleshooting any problem we present to them, regardless of how large or trivial it may be.  Their local presence also enables them to provide quick service if a house call is needed.

We have been with LightWire for 7 years and value the relationship we’ve developed with their friendly staff. I would highly recommend them if you are looking for a cost effective IT solution for your company.

Maura Shoulkin: Operations Manager

SQZ BioTech

SQZ BioTech started working with LightWire when we had only 15 employees, and have grown with them to over 50!

LightWire's team is knowledgeable and friendly, even for those of us with limited technical capabilities. Their support system has made it effortless to manage our company's growing fleet of computers and a complete facility network infrastructure.

We rely heavily on LightWire, and they have continually come through for us!

James Douberley Operations Manager

Benefit Services

As a small firm without a dedicated IT department, LightWire provides us with constant IT support.

From small everyday day questions and maintenance to bigger projects and adding new machines, using LightWire enables us to focus on the important aspects of running our business.

LightWire’s reliability gives us peace of mind and we know that at any time if we have a problem we can send them an email or make a phone call and get a quick response or an immediate response if an issue is critical.

Their friendly and flexible technicians are easy to talk to and very understanding of personal schedules and time constraints.

I recommend giving LightWire a call if you are questioning the quality of your current IT support – you will not be disappointed!

Alex Tufts Operations Manager

Worcester Air

Worcester Air Conditioning has been using LightWire, Inc. for all of our technology needs since 2012.

During this time, LightWire has implemented several major system upgrades to accommodate our company's growth, migrated us to Office 365, and replaced obsolete servers and workstations. Our most recent upgrade implemented a redundant Hyper-V environment allowing for fast recover-ability in the case of a server outage.

We have found the LightWire staff to be highly professional, knowledgeable, and efficient in resolving problems as they present themselves!

Chris Layden COO

SofRegen Medical

LightWire provides SofRegen Medical with consistent and dependable IT Managed services and support to our growing Biotech company.

Ian, and his team are knowledgeable and reliable, providing meaningful guidance as it relates to our company’s IT environment.

Their prompt response time allows us to maintain focus on our company’s objectives. We appreciate their attention to our business!

Dan Huff