WATERTOWN MANAGED IT SERVICES
The traditional IT Services Model is broken – LightWire Fixed IT
Frustrated with IT that’s unresponsive, and unpredictably? You aren’t alone. For small companies, traditional IT services models, whether delivered through internal resources or outsourced, just don’t work.
That’s why LightWire, created a new IT Services model that is specifically for smaller businesses. With LightWire, there’s no pain, no hassles, no unpredictable bills. Just exceptional IT systems, services and support your business needs to thrive.
Founded in 2005 LightWire’s unique IT Services approach is driven by the company’s founder and CEO, Ian Findlay, whose career as a technology consultant, manager, and innovator positioned him to observe how small businesses continually struggle to effectively and efficiently meet the technology needs of their company.
Evolving over the last decade, LightWire mission is to provide small businesses – typically ranging from 10 to 125 employees – a new, no pain, no hassles, no surprises IT service model that overcomes the IT challenges of the past by delivering the exceptional IT systems, services and help-desk supporteach business needs – all for a fixed, predetermined monthly fee.
The fixed-fee approach is fundamental to who LightWire is: Fixed-fee means No Billing Surprises. As a client you'll have a fixed, predictable monthly cost every month. For us, it places a strong incentive to be proactive, to anticipate areas of need, and to quickly resolve any issues that may arise. This aligns our business model with yours. Why? Simple – it takes a lot longer to resolve a major problem that has already happened then to proactively address small issues before they become big issues. Since there are no additional fees for fixing problems, we win when you win.
Headquartered in Watertown, MA, LightWire is conveniently located to support the greater Boston and New England market with a staff that’s experienced in the areas’ diverse businesses – including tech and life science start-ups.